FAQ

Fees, Reservations, Payment

Quotes do not guarantee availability of equipment. To lock-in a reservation we require a signed Rental Contract and a 50% reservation fee. The balance of the order is due in full 10 days before the event unless otherwise agreed upon.

Q:      What forms of payment do you accept?
A: We accept Visa, Mastercard, Discover, and American Express as well as cash,
business/personal checks, and paypal.

Q:      Do you charge any type of fee for using a credit card?
A: Yes, we charge a 2.5% convenience fee on credit card transactions.

Q:      Do you have a minimum order?
A: Yes, we require an order of at least $300 before taxes, delivery, etc.  For chiavaris and other specialty chairs, we require an order of at least 50 units.

Q:      What if I need to cancel my order?
A: Cancellation 60 days or more before your event usually gives you a full refund of your reservation fee. In some cases where we have put extra time or effort into the planning of your event we may negotiate to retain a $50-100 consultation fee.
The reservation fee is nonrefundable within 60 days of your scheduled event.

Q:      When should I make my reservation?
A: We recommend you make your reservation as soon as possible! As a low-price leader in Georgia
with a large service area, our products go fast. For example, in certain Chiavari colors, we stock
limited inventory so you will want to reserve them well in advance to ensure availability.

Delivery, Setup, Pickup

Q:      What are you delivery charges?
A: Delivery fees vary by distance and order size. The term “delivery charges” describes round-trip delivery and pick-up. It does not include setup or take-down of equipment and can vary based on the items on your order. Some tent deliveries for example may require multiple or larger vehicles and will therefore cost more.

**delivery fees are subject to change based on factors such as fuel prices. Contact us for specific details.

 

Q:      Are there any other fees?
A: Two other fees may apply to your order.  If your venue requires us to return and collect items
the night of your event there will be an additional fee.
If your venue requires the use of an elevator, stairs, or we have to transport the items an excessive
distance from our truck to the event location, there will be an fee to cover
the additional set up/delivery time.

Q:      Do you deliver to Atlanta?
A:  For chiavari and specialty wood chairs, yes, we routinely deliver to Atlanta.
We do not yet 
serve the Atlanta area for tents and other traditional rental items
but we are happy to consider your event on a case-by-case basis.
Drop us an email or give us a call.

Q:      The event is in my yard. When should I cut my lawn?
A: Please, please DO NOT cut your grass on the day of your tent or chair install. The sap of the
freshly cut grass will stain our equipment and make a green mess for your event. It is best to cut
your lawn several days before as freshly cut grass does not take kindly to the wear and tear of a
large amount of traffic.

Q:      How long is the rental period?
A: Rates are for a 1-2 day period or a weekend (Fri-Mon). If our schedule requires a setup before or
breakdown after this time period, you will not be charged extra. For longer-term rentals, please
contact us.

Q:      Do you do late night deliveries and pickups?
A: For additional fees, we’ll do anything…24 hours a day. In general scheduled deliveries and pickups
outside of the 8am-5pm range will incur a fee.

Q:      What about Sundays and Holidays?
A: We sometimes work on Sundays to get a head start on the week and following-weekend’s events.  There is a good chance we could arrive to break down your event or pick up items on Sunday but we do not guarantee it.  If you or your venue requires a guarantee an additional fee will apply.

Q:      Can you deliver my items at an exact time?
A: Our trucks may have many stops during the day and the potential of install complications is always
present therefore it is difficult to schedule an exact time for delivery. Schedules are made several
days in advance and you may request a certain time. We will do our very best to accommodate.  If you or your venue requires an exact
time for delivery and/or pick up, this is considered a “SCHEDULED DELIVERY” and additional fees may apply to guarantee this schedule.

Q:      What if I have an event or equipment emergency after your business hours?
A: Call our 24 hour emergency number at 706-817-1339.

Q:      What if I don’t use some of my rental items?
A: All items leaving our warehouse, whether by delivery or will call, are considered rented whether you
choose to use the items or not. No credit or refund will be given.

Q:      What if I am not home on delivery or pick up?
A: If you know you will not be home or on site for the delivery, please call our office with instructions
as to where the merchandise should be left or set up. If you are not home, our crew will try to contact you
and wait for a reasonable amount of time. After that, we will have to reschedule delivery and an additional delivery fee
will apply.

Q:      What happens if items are missing or damaged after the event?
A: Remember you are responsible for the inventory you rent from us. Please treat it as if it were your
own. If items are missing, we will bill you for those items unless they are returned in a reasonable
amount of time. All items are billed at replacement cost. Broken items will be examined by us and
deemed repairable or not. We will communicate with you on those procedures.

Pickup Procedures:

In general, we ask that our items are left on site in the same place and condition as we originally delivered them. If you added decorations or lighting to the tent, please remove these items as our crew has no time to do so. If the pick up crew must spend additional time prepping for removal, additional charges will apply.

Tents

Q:      What size tent will I need for my event?
A: There is an infinite number of answers to this question. You should take into account what type
of setup you are planning inside your tent. Tables or cathedral/theater seating? Is is a buffet dinner
or sit-down? Dance floor? Space for a bar, DJ, gift table, cake table, and food? Do you have a
stage? Are you using rectangle or round tables? Do you have a lounge area? There is endless
possibilities. A simple Google search shows that around the web, you’ll find both simple and
complicated formulas for figuring out your required tent size. In our opinion, some of these
formulas tend to crowd the tent and restrict movement during your event. We think it’s best to
contact us with your event details and desires. We will figure out the tent size best suited for you.

Q:       Will the tent I need fit into my space?
A: Keep in mind when choosing the area for your tent that we need space on all sides for staking. This
means you should try to have at least 5′ extra on all sides. We can install the tent over small bushes
and shrubs which then become part of the interior decorations. In some yards, space is readily
available and fitting a tent will be obvious. In other locations with large trees, decks, or other
special situations we will need to schedule a site visit.

Q:      Can you install the tent on concrete, decks, or other hard surfaces?
A: This is done on a case-by-case basis and will incur additional expenses above a standard tent install. Contact us for details.

Q:      Does my tent come with sidewalls?
A: Sidewalls significantly impact your event space. They can block wind and rain, keep out insects,
direct traffic, and hide imperfections in your location. They can also bring an intimate feel to a
large event. Sidewalls are not included in your tent rental but several varieties are available at
an additional cost. See the Tent Rental pages for details.

Q:      Does GER do lighting?
A: Yes, we can do basic lighting installation inside or around your tent. We have several varieties
including string perimeter lighting, PAR cans for uplighting, and chandeliers. We will let you know
if your lighting requirements are beyond the ability of our crew. In those cases, we can recommend
professional lighting and production companies to meet you needs. Remember that lighting
requires power so if your event is far away from an outlet, a generator may be required. We can
also recommend a generator supplier in your area. Tent lighting is not included in the cost of your
tent rental. The price for lighting varies based on complexity and labor involved.

Q:      Can you put air conditioning in my tent?
A: We do not yet offer this service but can recommend suppliers to do so. We offer several varieties
of fans to help with ventilation for an additional charge.

Tables

Do not mark the tables or use staples, nails, etc to attach tablecloths or decorations.

Q: How many people can sit at the tables?
A: In general, a 60” (5ft) table is most comfortable with 8 seated guests while a 72” (6ft) table can handle 10 seated guests.

Q: Do you set up tables?
A: We will be happy to set up and break down your rented tables for an additional $1.00/table.